Support

You can enjoy our amazing videos with any of this devices:

• Oculus DK2
• Oculus DK1
• Samsung Gear VR
• Durovis Dive
• HOMIDO VR
• Stooksy VR-Spektiv
• DODOcase Cardboard
• KNOXLABS Cardboard
• Google Cardboard
• Zeiss VR One
• Yay3D VR Viewer
• … and many more!

You can watch our videos with:

• VirtualRealPlayer 0.5 beta: this is our own player software. It’s the easiest and most immersive option. Runs directly on Oculus DK1 & DK2.
• VR Player: this is a very good accurate option for better immersion using the presets available with every video. DK2 support is beta and you have to download the custom DK2 tracker plugin from this link and uncompress it in the “C:\Program Files (x86)\VR Player” folder. More info at the Oculus VR forum.
• Whirligig: this option is more comfortable because it’s a player that works directly on the Oculus Rift, although there are geometric deformations around the edges of some of the videos. There are custom objects available with some of the videos to improve the quality. To configure the software you have to set:
  • Format: Dome SBS
  • Tilt: 90
  • FOV: 180
• LiveViewRift: this option is also comfortable because it’s a player that works directly on the Oculus Rift, and it allows you correct any geometric deformations and a full customization of the video watching. You have to follow this steps:
  • Rift Display Mode in “Extended Desktop”
  • Open LiveViewRift
  • Type: Video
  • Path: Select the video file
  • Press Start
  • Press H key until you see the HUD
  • Press E key until you see “LR”
  • Press P key until you see “equir”
  • Press J/K keys until equir lat is at 180
  • Press N/M keys until equir lat is at 180
  • Press S/D keys until Converge is at 0
  • Press Up/Down keys until Repair is at 0
  • You can control the vertical pitch with Z/U keys

You can watch our videos with:

• Whirligig: it’s very comfortable because it’s a player that works directly on Oculus Rift, althout there are geometric deformations around the edges of some of the videos. There are custom objects available with some of the videos to improve the quality. To configure the software you have to set:
  • Format: Dome SBS
  • Tilt: 90
  • FOV: 180
• LiveViewRift: this option is also comfortable because it’s a player that works directly on the Oculus Rift, and it allows you correct any geometric deformations and a full customization of the video watching. You have to follow this steps:
  • Rift Display Mode in “Extended Desktop”
  • Open LiveViewRift
  • Type: Video
  • Path: Select the video file
  • Press Start
  • Press H key until you see the HUD
  • Press E key until you see “LR”
  • Press P key until you see “equir”
  • Press J/K keys until equir lat is at 180
  • Press N/M keys until equir lat is at 180
  • Press S/D keys until Converge is at 0
  • Press Up/Down keys until Repair is at 0
  • You can control the vertical pitch with Z/U keys

All of the 180º Videos supports “Milk VR” player, follow these steps:

Milk VR 1.29

From a PC/Mac computer:

• Install Milk VR in your Note 4
• Connect the Galaxy Note 4 to your computer with the USB cable
• Download the video file into the computer
• Copy it within your phone in the folder: Card\MilkVR. If the folder doesn’t exists, create it
• If your system asks you about converting the files, select “No”
• Now, the video is ready for watching with the “Milk VR” app.

From the Galaxy Note 4:

• Install Milk VR in your Note 4
• Download the video file with the internet browser
• When the download is finished, go to “My files” app
• Tap on “Storage”
• Tap on “Download”
• Tap on the upper right icon (three dots) and tap on “Select”
• Select the downloaded file
• Tap on the upper right icon (three dots) and tap on “Move”
• Select Card\MilkVR (If the folder doesn’t exists, create it)
• Now, the video is ready for watching with the “Milk VR” app, inside the “Downloaded” section

Oculus 360 Video

Follow the same steps as Milk VR, but put the video files in the “Oculus\360Video” folder of the SD card.

You can watch our videos with:

• AAA VR Cinema Cardboard 3D SBS: download the video files and open the app. Tap on “Play from finder” button and select the video you want to watch.
• VR Player: it’s very comfortable, immersive and easy to use. The first time you open any of our videos you have to ensure that the app have this settings:
  • Projection type: Full Dome
  • Format: 3D Side by side
  • FOV: 80

  If your have a powerful smartphone, you can improve the quality with this setup:

  • Settings > Advanced > Full dome:
    • Slices: 64
    • Stacks: 64

You can watch our videos with this apps:

• Mobile VR Station:
  • Download the app in your iPhone.
  • Download the videos (we recommend the version “1080p for smartphones”) from our site with your PC or Mac.
  • Connect your iPhone to the PC or Mac with the USB cable
  • Open iTunes and go to “iPhone > Apps” scroll down and go to “File Sharing”. Drag&drop the video files from your computer to the Mobile VR Station app:
  • Now, configure the Mobile VR Station to watch our videos:
  • In the app, go to File Manager and select a video for watching
• Kolor Eyes:
  • Download the app in your iPhone.
  • Download the videos from our site (choose the “iPhone Kolor Eyes” version) with your PC or Mac.
  • Connect your iPhone to the PC or Mac with the USB cable
  • Open iTunes and go to “iPhone > Apps” scroll down and go to “File Sharing”. Drag&drop the video files from your computer to the Kolor Eyes app:
  • Open the app and go to settings, set the settings like the screenshot:
  • In the app, go to Local Media and select a video for watching

This problem is usually caused by the lack of powerful codecs in your machine. You could try this:

1. Download and install the K-Lite Codec Pack Basic
2. Run “Codec Tweaker” application
3. Go to “Preferred decoders” and change “H.264″ from “Microsoft” to “LAV Video”

If you continue having problems, try this:

1. Uninstall K-Lite Codec Pack Basic
2. Download and install LAV Filters
3. Download and install Win7DSFilterTweaker
4. Run “Codec Tweaker” application
5. Go to “Preferred decoders” and change “H.264″ from “Microsoft” to “LAV Video”

We recommend to use a download manager. There are some free compatible options:

• DownThemAll! for Firefox browser
• Flashgot for Firefox browser

Yes, you can try to set VR Player options to adapt videos to your HMD. Please contact us if you have any problems.

Some people feels motion sickness using VR products, therefore we are working in a system to classify our videos by “comfort level”. You should start watching videos with “Camera shaking: NONE” which are the most comfortable to get experience before watching other videos. Gradually you get used to watch all videos comfortably.

You can order an unit of the Development Kit of Oculus Rift in its official website:

http://oculusvr.com

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You can cancel your membership whenever you want, go to “My Account” section, in the “Payment history” tab you can click in the link “Cancel subscription”

If you have any problem, you can use:

• CCBill’s unsubscription form at https://support.ccbill.com/
• Epoch’s unsubscription form at https://epoch.com/

Contact us by email at:

support [at] virtualrealporn [dot] com